How does it work and what does it mean?
Below every chart of Happiness Index there is a commentary section, whereyou can monitor and respond for users’ HI comments.
- You can assign one of the team leaders (with proper permissions) to answer chosen comment and tke care ot he issue. You can also assign yourself – just tick the “Asign to me” box.
- You can determine a deadline for commentary service.
- You can respond directly to the author of a HI comment by thicking the “Visible for user being handled” box or just leave a note visible only for other users resposible for the comment section.
How to react?
First, react quickly.
When you see an HI level which seems somewhat alarming or a comment that requires you to respond, try not to let the person communicating this to you feel that his/her efforts have gone unnoticed.
Even the smallest inconvenience, unchecked, can morph into quite a lot of problems.
Secondly, react whenever something changes.
Do you notice a drop in HI in someone who always keeps it at 5,0?
Even the very attempt at establishing a conversation and signalling that we recognise that there is a problem and are able to deal with it, can bring positive effects.
We are not always be able to cope with challenges on our own, but, with a quick response, we can show that we care and perhaps we will be able to stop an employee from leaving.